How Remote-First Squads Create Digital Products 

SoftDesign’s purpose is to transform people and businesses. Thinking about expanding its reach, we adopted the remote-first model and crossed borders to serve customers around the world. As of 2020, through remote work, our remote-first squads became even more multidisciplinary, which resulted in more complete services that support the entire digital innovation journey of startups and corporates, both domestic and international.

To explain how the teams collaborate with our customers in practice, we spoke with Project Managers Henrique Della Mea Rossi and Patrícia Fischer Barbosa. In the article below, we share with you how our collaborative and remote culture positively impacts the creation of applications, platforms, and enterprise software.  

From North to South 

Just like our customers, our collaborators are also spread around the world. It is through this combination of languages, cultures, and knowledge that we create transformative digital solutions together. In the market for 25 years, SoftDesign unites strategy and technology in digital products aimed at achieving business objectives. 

Over time, we realized that the responsibility of our squads remains the same, regardless of their geographic location. So, when we serve customers from Brazil or the United States, for example, we prove that remote work is already consolidated in our culture. 

For the Project Manager, Henrique Della Mea Rossi, our people are very communicative and are always available to assist customers. “We seek to deliver and communicate what is needed with great transparency. We have a great relationship with the corporates we work for. After all, it’s not because we’re not together in person that things don’t happen. On the contrary, each team member is in a different city, and we see this as a competitive advantage for the business”.    

This advantage is easily identified in the development of digital solutions, since we see the market globally. “We work with customers that have domestic and international strategies, and that is why we cannot adopt a vision that contemplates only one region. The diversity of people on the team allows us to see the world in a broader way. This mix is very positive for the product, as users can also be physically anywhere. This needs to be considered, especially when scaling”, highlights Rossi.  

High-Performance Remote-First Squads 

To save business and drive innovation, our remote-first squads are made up of high-performance professionals: Product Managers, Designers, Developers, Testers and Agilists. With the knowledge of each of these specialists, each solution gets closer to achieving competitive advantage.   

However, for remote-first squads to act, some tools are essential. According to SoftDesign’s Project Manager, all meetings are held online, through the Teams platform. In addition, without Miro and Jira, for example, it would be impossible to hold retrospective meetings, alignment conversations, create roadmaps, share ideas and hypotheses. For this reason, we increasingly seek to structure these tools to give visibility to the team and the IT Managers and Directors of partner corporates.  

When a startup, scale-up or corporate hires SoftDesign, it doesn’t just hire people, but its knowledge, skills and market experience. For Rossi, we bring strategic technology to the customer, capable of supporting decision-making. “We create software to make people’s daily lives easier, and we believe that our working method delivers value. The result is more satisfying products, built to meet real needs, which reduce waste and positively impact their users and, consequently, our customers”.  

For remote corporates, territorial and cultural barriers are challenges that can be turned into opportunities. “There is a lot of dialogue in this relationship, and this is fundamental for any project, whether domestic or international. We instill confidence in the customer, who understands that remote-first squads are highly engaged,” emphasizes Rossi.  

From Brazil to the World  

Remote-first squads also impact the cost of operation. As meetings take place online, travel is no longer necessary. Therefore, the customer does not need to invest time and budget in displacements and continues to have full access to the team’s professionals and the development status of the digital solutions.   

To bring realities closer together and promote a Culture of Collaboration, we have established workflows that guarantee our partners a comfortable and integrated relationship. An example of this is one of the projects we are currently developing with an American company, which has a time difference of two hours less than Brazil. This type of situation is not a problem, since with flexibility it is possible to organize and adapt the team’s schedule.  

The Project Manager, Patrícia Fischer Barbosa, points out that this is possible because our mindset and work methodology is agile. “We did notice a cultural difference with international customers, mainly in the way of thinking. However, our technical quality allows us to pass on the necessary confidence to overcome possible barriers. After all, we are specialists, and we know how to compose agile remote-first squads according to the needs of each project”.    

For Patrícia, SoftDesign’s internationalization was a natural process, which accompanied the growth of the technology area in recent years. “We have technical and behavioral quality, in addition to excellent communication. We are effective and we try to do what will really meet the needs of the customer and their business, through data. Our team is not an executor, it is strategic”.  

Quality and Engagement

Trust and transparency are the basis of our professional relationships. SoftDesign has a level of maturity, experience and innovation that allows us to serve corporates of different types and sizes. Our quality is related to the corporate culture, which encourages the education and personal and professional development of each employee.   

As a result, we have a team of focused, responsible, committed and high-performance professionals. According to Patrícia, we deliver even more as a remote company, because this model adds value to our people’s lives. “What matters is the result of the product, not the hours of development. The goal of an agile team is to see the product being used. This is what makes us satisfied, this is our DNA”.  

We believe the customer’s success is our success too. For that, we invest in the creation of multidisciplinary remote-first squads, which combine essential skills for good software development. They are:

• Product Strategy: creation of a prioritization strategy focused on enhancing the value delivered, meeting business objectives and achieving established goals.  
• Technology: construction of solutions with the work of specialists in Programming, Architecture, Infrastructure and Cloud.   
• Design: creation of user-centered digital solutions that guarantee the best usability. We are specialists in User Experience (UX), User Interface and User Research.    
• Agility: we develop transparent and adaptive work processes, which result in sprints with frequent deliveries. 

Our work model also allows the expansion of teams according to your business needs, including new skills that include knowledge in Product Marketing, Architecture and Cloud, for example.   

Now that you know that remote-first squads are the best option to boost your digital product, get in touch with us by filling out the form below! We will put a high-performance team together, focused on delivering results.